Delivery Policy

Delivery Fees

  • Delivery is free for all orders over RM100. You will also find the applicable delivery costs at the order checkout when you purchase online or on the Order Confirmation Email send by Tinytots. The Product(s) will be delivered to the delivery address you specify in your order. Signature may be required to receive your item.

Delivery Partner

  • Tinytots has partnered with J&T Courier Service & Ninja Van (Semenanjung area) and Poslaju Malaysia (for Sabah & Sarawak) to provide on-time shipping and delivery for better customer experience in Malaysia.

Under normal circumstances, the ordered goods will be delivered within 3 working days after payment for Peninsular Malaysia (except Langkawi) and within 6 working days after payment for main cities in East Malaysia and Langkawi. However, these estimated delivery dates are indicative only and we reserve the rights to extend estimated delivery dates.

*Note: working days is according to Melaka calendar, excluding the date of payment and local public holiday.

**In addition to Full Movement Control in the country: some areas have also been placed on Enhanced movement control order (EMCO). These areas are generally barricaded & controlled by the Armed Forces. Entry is prohibited even for Essential Services. For such Parcels, we will:

  1. Attempt to call customer if reachable and see if Redirection or Self Collection is possible & action accordingly.
  2. Keep on hold in our delivery partner hub for 8 days for any other Redirection or Self Collection requests. After 8 days, the parcel will be returned to us.

The safety of our Customers and Staff is of utmost priority and we are committed to following all necessary guidelines to play our part in fighting COVID. As mentioned earlier as well, these guidelines will impact speed of service with a 1-2 day delay for few shipments. While we will make all necessary efforts to minimize this impact; we request your patience & understanding on this.

For more information and query, please contact our Customer Service at 0198833471

Return & Refund - Is My Order Eligible for Return?

In order to return your items, your merchandise must meet the following criteria:

  1. Items must be in original sale condition: unwashed, unworn or otherwise unused with original tags/labels attached.
  2. In the event the products come with additional packaging such as boxes or plastic bags, we will only accept returns with these packaging 
  3. Items that fall on the clearance page and tagged with final sales item are not returnable or exchangeable
  4. For hygienic purposes, undergarments and socks are non-returnable/exchangeable
  5. If your order is missing items, please contact our customer service immediately
  6. In the case that you received a wrong item, please contact customer service immediately.
  7. Tinytots reserves the rights to reject any refunds if the return item doesn’t meet above conditions
  8. Items must be returned within 14 days from the date the item is received with the original receipt of your order
  9. You may be asked to provide personal details for returns or exchanges. These details will be used for the purpose of processing the return
  10. Return parcel shipping fees will be borne by customers if the return reason is change of mind

 

HOW DO I RETURN/EXCHANGE MY ITEMS?

Return items can be sent via courier services to below address,

  • Tiny Tots Clothing. No 14 Jalan Lagenda 5, Taman 1 Lagenda 75400 Melaka

 

HOW LONG WILL IT TAKE TO RECEIVE MY REFUND?

  • Please allow approximately 1-2 weeks for return processing. You will receive a refund notification from us when your return has been processed

 

I have received a Defective Product

We are sorry you are experiencing an issue with your product! To help expedite your concern, please see the general guidelines below to help determine if your product will be considered defective by our review team

Definition of a defective product:

  • A Defective Product is an imperfection in a product that has a manufacturing or design defect

 

Examples of what is not considered defective:

  • Damage that is a result from misuse, normal wear and tear or damage occurred during storage
  • Product acquired from aftermarket sources such as online auction sites, liquidators, consignment shops, private sellers, and salesman- sample

If you feel your product is defective because of manufacturing or design defect, please contact our customer service

This is a sample page.

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {email} for questions related to refunds and returns.